GDPR
Effective Date: Updated on 10th September 2024
Testtube.io is committed to protecting the privacy and security of your personal data. This GDPR Compliance Policy outlines how we collect, use, store, and safeguard your data in compliance with the General Data Protection Regulation (GDPR). By using Testtube.io, you consent to the practices described in this policy.
1. Introduction
This policy applies to all personal data processed by Testtube.io, including data collected through our website, platform, and other communication channels. We are dedicated to ensuring that your data is handled securely and transparently, in line with GDPR principles.
2. Data Controller and Data Protection Officer
• Data Controller: Testtube.io, 409, Centrum Plaza, Sector 53, Gurugram, Haryana 122004.
• Data Protection Officer (DPO): For inquiries related to data protection, please contact our DPO at dpo@testtube.io.
3. Personal Data We Collect
We collect personal data necessary for providing our services, including but not limited to:
• Contact Information: Name, email address, phone number, and company details.
• Account Information: Username, password, and account preferences.
• Usage Data: Information about how you use our platform, including IP address, browser type, and access times.
• Financial Data: Payment details for billing purposes (processed securely by third-party payment providers).
• Communication Data: Records of your interactions with us, including emails, support tickets, and chat messages.
4. Purpose and Legal Basis for Processing Personal Data
We process personal data for the following purposes:
• Account Creation and Management: To create and manage your Testtube.io account (Legal Basis: Contractual necessity).
• Service Provision: To deliver our automated QA services, including sending notifications and reports (Legal Basis: Contractual necessity).
• Communication: To respond to your inquiries, provide support, and send updates (Legal Basis: Legitimate interest).
• Billing and Payments: To process payments and manage subscriptions (Legal Basis: Contractual necessity).
• Marketing: To send you relevant information about our services, offers, and updates (Legal Basis: Consent, which you can withdraw at any time).
• Analytics and Improvements: To analyze usage data for improving our platform and services (Legal Basis: Legitimate interest).
• Compliance: To comply with legal obligations and respond to regulatory requests (Legal Basis: Legal obligation).
5. Data Sharing and Transfers
We do not sell your personal data. We may share your data with the following parties under strict confidentiality agreements:
• Service Providers: Third-party providers who assist us in delivering our services, including hosting, payment processing, and email delivery.
• Business Partners: When necessary to provide you with the services you request.
• Legal Authorities: When required by law or to protect our legal rights.
• International Transfers: If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as standard contractual clauses, are in place.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are as follows:
• Account Information: Retained for the duration of your account and up to 5 years after account closure.
• Billing Data: Retained for 7 years in compliance with tax laws.
• Communications: Retained for 2 years to support customer service and product improvement.
7. Data Security
We implement robust security measures to protect your personal data, including encryption, access controls, and secure servers. We regularly review our security practices to address new threats and vulnerabilities.
8. Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
• Right to Access: You can request a copy of your personal data held by us.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: You can withdraw your consent for processing at any time, where consent is the legal basis.
• Right to Lodge a Complaint: If you believe we have violated GDPR, you have the right to lodge a complaint with a supervisory authority.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze site usage. For more information, please see our Cookie Policy.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this GDPR Compliance Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective upon posting.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at:
• Email: support@testtube.io
• Registered Office: 409, Centrum Plaza, Sector 53, Gurugram, Haryana 122004.
• Office Hours: Monday to Friday, 10:00 AM to 7:00 PM IST.