Privacy Policy

Effective Date: Updated on 10th September 2024

Testtube.io (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, platform, and services. By accessing or using Testtube.io, you agree to this Privacy Policy and its terms.

1. Introduction

This Privacy Policy applies to all personal data processed by Testtube.io in relation to our users, customers, and visitors (“you” or “your”). We are committed to processing your data securely and transparently, in line with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

• Data Controller: Testtube.io, 409, Centrum Plaza, Sector 53, Gurugram, Haryana 122004, India.
For questions or concerns regarding data privacy, please contact our Data Protection Officer at privacy@testtube.io.

3. Data We Collect

We collect the following categories of personal data to provide, improve, and secure our services:
• Personal Identification Data: Name, email address, phone number, and company name.
• Account Information: Username, password, and profile settings.
• Payment Information: Payment card details and billing address (processed securely via third-party payment processors).
• Usage Data: Information about how you use our services, including IP address, device type, browser type, access times, and page views.
• Communications Data: Records of your communications with us, including emails, chat messages, and support inquiries.
• Cookies and Tracking Data: Information collected via cookies and similar tracking technologies (see our Cookie Policy for details).

4. How We Collect Data

We collect personal data directly from you when:
• You register for an account on Testtube.io.
• You subscribe to our services, newsletters, or updates.
• You interact with our support team or contact us via email or chat.
• You visit our website and platform, where cookies and similar technologies are used to collect data automatically.

5. How We Use Your Data

We use your personal data for the following purposes:
• To Provide Our Services: Setting up your account, providing access to our QA platform, and fulfilling your requests.
• To Communicate With You: Sending notifications about your account, feature alerts, service updates, and monthly reports.
• To Process Payments: Managing subscriptions and processing transactions securely.
• To Improve Our Services: Analyzing usage data to enhance our platform, troubleshoot issues, and develop new features.
• To Ensure Security: Monitoring and protecting against fraud, abuse, and unauthorized access.
• To Comply With Legal Obligations: Adhering to applicable laws, regulations, and requests from legal authorities.
• For Marketing Purposes: Sending you information about our services, features, and promotions, subject to your preferences.

6. Legal Basis for Processing

Our legal bases for processing personal data under GDPR include:
• Contractual Necessity: Processing is necessary to provide our services as per our agreement with you.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and enhancing security.
• Consent: Where you have provided consent for specific processing activities, such as receiving marketing emails.
• Legal Obligation: Processing necessary to comply with legal requirements, such as tax and financial regulations.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with the following parties:
• Service Providers: Third-party vendors that assist us in providing our services, such as payment processors, cloud storage providers, and email delivery services.
• Business Partners: When necessary to provide integrated services or respond to your requests.
• Legal Authorities: When required to comply with legal obligations or respond to legal processes.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

8. International Data Transfers

Your data may be transferred and stored outside the European Economic Area (EEA). We take appropriate measures to ensure that your data is protected, including standard contractual clauses approved by the European Commission.

9. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and access controls. However, no security system is impenetrable, and we cannot guarantee the complete security of your data.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. Our retention periods are as follows:
• Account Information: Retained for the duration of your account and up to 5 years after account closure.
• Payment Data: Retained for 7 years for financial and compliance purposes.
• Communications: Retained for up to 2 years to support customer service.

11. Your Rights

Under applicable data protection laws, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to the processing of your data for specific purposes, such as direct marketing.
• Withdraw Consent: Withdraw your consent for processing where consent is the legal basis.
• Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and platform. For more information, please refer to our Cookie Policy.

13. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be posted on this page, and the updated policy will be effective upon posting.

15. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us:
• Email: privacy@testtube.io
• Registered Office: 409, Centrum Plaza, Sector 53, Gurugram, Haryana 122004, India.
• Office Hours: Monday to Friday, 10:00 AM to 7:00 PM IST.