Communication Policy

Effective Date: Updated on 10th September 2024

This Communication Policy outlines the ways in which Testtube.io will communicate with its users regarding the performance of their website features, including notifications about failures, periodic reports, and other relevant updates. By using our services, you agree to the terms outlined in this policy.

1. Purpose of Communications

Testtube.io communicates with users to provide timely and actionable information about their website’s performance, particularly regarding automated testing outcomes. Our primary goal is to ensure that you are informed about any issues affecting your website, enabling you to take corrective actions swiftly and maintain optimal website performance.

2. Types of Communications

Testtube.io utilizes the following types of communications to keep you informed:
• Feature Failure Alerts: Immediate notifications sent via email when a feature on your website stops working or fails a test run. These alerts are crucial for quickly identifying and addressing issues.
• Monthly Performance Reports: A detailed report summarizing the outcomes of all test runs, including both failed and passed tests. Reports are designed to provide insights into your website’s performance trends, highlighting areas that need improvement.
• Service Announcements: Communications related to service updates, scheduled maintenance, or changes in our services that may affect your use of Testtube.io.
• Marketing Communications: Occasional emails with updates, new features, promotions, or other information about Testtube.io that we believe may be of interest to you. You can opt-out of marketing communications at any time.

3. Timing and Frequency of Communications

• Feature Failure Alerts: Alerts are sent immediately when a feature fails, regardless of the time of day. These notifications are designed to provide real-time updates on critical issues.
• Monthly Performance Reports: Reports are sent once a month, summarizing all testing activities and results for the previous period.
• Service Announcements and Marketing Communications: These emails are sent as needed, based on changes in service, maintenance schedules, or marketing initiatives.

4. Opting Out of Communications

Users have the ability to manage their communication preferences within their account settings on Testtube.io. Please note the following:
• Disabling Feature Failure Alerts: If you opt to turn off failure alerts in your settings, you will not receive notifications when a feature stops working. Testtube.io strongly advises against disabling these alerts, as they are essential for maintaining website performance.
• Opting Out of Marketing Emails: You can opt-out of marketing communications at any time by clicking the unsubscribe link provided in our marketing emails. This will not affect your ability to receive critical service-related notifications.

5. Consent to Receive Communications

By signing up for Testtube.io, you are providing explicit consent to receive email communications regarding the performance of your website’s features. This consent includes the acceptance of receiving emails at any time of day, including hours that may not comply with certain government policies or regulations concerning electronic communications.

6. Compliance with Government Regulations

While Testtube.io endeavors to respect communication regulations, feature failure alerts are sent immediately upon detection of an issue, which may occur outside of standard communication hours set by certain jurisdictions. By using Testtube.io, you acknowledge and accept this aspect of our service.

7. Data Security and Privacy

Your privacy is important to us. All communications are conducted in compliance with our Privacy Policy, which outlines how your personal data is handled. Email notifications are securely transmitted, and we take all necessary precautions to protect your information.

8. Updates to the Communication Policy

Testtube.io reserves the right to update this Communication Policy at any time to reflect changes in our service or legal requirements. All updates will be posted on our website, and the updated policy will be effective immediately upon posting.

9. Contact Information

If you have any questions, concerns, or need further clarification about this policy, please reach out to us:
• Email: support@testtube.io
• Registered Office: 409, Centrum Plaza, Sector 53, Gurugram, Haryana 122004.
• Office Hours: Monday to Friday, 10:00 AM to 7:00 PM IST.
We value your feedback and are committed to providing clear, timely, and effective communications to enhance your experience with Testtube.io.